Shipping & Returns

Thank you for shopping with us! At Gardening Zone, we are committed to delivering high-quality beneficial predators to support your gardening success. Please read the following guidelines before placing your order.

Order Inquiry

If you are trying to find out information about an order you placed on our website, including tracking info and order status, please send an email to us with your:

Order Number

First and Last Name

This information will allow our customer support representatives to locate your order as quickly as possible.

For all other questions regarding general product information, please send us an email or call us at 805-445-9981 OR 805-223-2586.

Pricing

Rates for shipping are set by FedEx, UPS, and USPS.

Shipping Schedule

Orders placed by 12 PM PT may be eligible for same-day processing when possible. However, please allow 1-3 business days for processing, as product availability may vary. While we strive to process orders as quickly as possible, same-day processing is not guaranteed. We do not ship Fri-Sun.

At checkout, you can select from a variety of shipping methods, including Overnight and Second-Day Shipping. However, choosing an expedited shipping method does not guarantee same-day shipment—transit time begins once your order has been processed and in the hands of the mail carrier. Some products require Overnight shipping due to their viability timeline.

Out of Stock Items

While we make every effort to keep all products in stock, occasional delays may occur. We will notify you by email or phone if there is a significant delay and ship your order as soon as possible.

Return Policy

Your satisfaction is one of our most important priorities. If our product arrives non-viable, contact us within 2 days of delivery. Photos of product may be required. Our team will assess the situation and work toward a suitable resolution.

We do not reship or refund if product was stored incorrectly or not introduced in an appropriate time frame.